FAQ
Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return, please contact our customer service at [Customer Service Email].
2. How do I exchange an item?
To exchange an item, please follow our return process. Once we receive your returned item, you can place a new order for the desired size or style.
3. How long does shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1-3 business days and delivered within 5-10 business days. You will receive a tracking number once your order has shipped.
4. Do you offer international shipping?
Yes, we offer international shipping! Please note that customs duties and taxes may apply depending on your country’s regulations.
5. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us within 48 hours of receiving your order. Provide your order number and photos of the damage, and we will assist you in resolving the issue.
6. How should I care for my clothing?
Care instructions are included with each item. For leather and delicate fabrics, we recommend professional cleaning. Always follow the care label to maintain the quality of your garments.
7. Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number that you can use to track your package.
8. What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options.
9. Do you offer gift cards?
Yes, we offer gift cards! They can be purchased on our website and are a great way to treat someone special.
10. How can I contact customer service?
You can reach our customer service team at your@email.com or through our website’s contact form. We’re here to help!
A Unique Urban Aesthetic
Founded in 2014 by designer Chunjing Jiang, the brand has made its mark in the fashion industry with its distinctive modern avant-garde style.
The Design Philosophy of Ge3.21
Rooted in the designer's unique understanding of life and emotional expression, his design journey began with an exploration of art. Graduating from the School of Fashion at China Textile University in 1995 laid a solid foundation for his future career. With over 20 years immersed in the fashion industry, he founded the independent design brand Ge3.21. He firmly believes in a balance of comfort and relaxation, as well as fluidity and strength, which allows his works to embody both practicality and artistry.
Designer Chunjing Jiang
Renowned for his avant-garde, sharp tailoring paired with high-quality materials, he redefines the possibilities of fashion. Emphasizing minimalist silhouettes, he eschews extravagant and complex elements in favor of details that enhance the wearer's personality. His collection features a diverse range of high-quality classic pieces.
His designs transcend traditional gender boundaries, advocating for a multifaceted, independent way of thinking. He shapes a feminine image that balances strength and softness, creating a timeless wardrobe suitable for various occasions.
Chunjing Jiang's Unique Approach to Color
Chunjing Jiang possesses a distinctive understanding of color, utilizing comfortable and soft palettes to achieve harmony. His different color perceptions create warm and minimalist garments. By combining a focus on texture, tailoring, and comfort, he conveys a rational aesthetic of elegant and wearable fashion to consumers.
2024 AW Design Concept
Stray Birds
The bird wishes it were a cloud.
The cloud wishes it were a bird.
This winter, Ge3.21 crafts poetry for you, conveying an expansive and serene primal beauty, much like a wild bird in pursuit of the sky.
Embracing the minimalist spirit of the 1990s, the collection offers a fresh take on timeless elements such as vintage denim, classic leather jackets, and oversized silhouettes. Through imagination, it brings poetry to life with simple yet literary lines and shapes, emphasizing the purity and practicality of materials.